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Website Policies

British made clothes Cheeky Chums premature baby clothes shopping policies for This website

online policies can be found here

Privacy and Security

credit card information and other personal data will be treated with the highest standards of safety, security features and confidentiality.

Secure Shopping
For your security, orders on our payment site are encrypted with SSL technology on both the client and server end. Your information sent via the Internet can be trusted to arrive privately and unaltered, to our server only. In order for SSL security to work, you must use an SSL-enabled browser.

 

Your Privacy Online
We are committed to ensuring the privacy of our customers. We keep confidential any information entered during ordering and registration. While our website automatically recognizes your Internet Service Provider, you cannot be identified as an individual. When someone makes a purchase we keep track of which pages of our site are visited in order to improve your overall shopping experience. We also use anonymous information about your visits to our website, and your interaction with our products and services, to target advertisements for goods and services on other websites. .

In an effort to offer you the best and most current shopping opportunities, if you sign up for our email list, we may contact you with news about our products, services and events. If, for any reason, you would like to be removed from our email list, please contact us.
 
Accessability policy


If you or you know of anyone having difficulty reading the information on our website please write or telephone with your queries. in the case of any one accessing our site with a special need you may contact us in writing or telephone our head office to get further assitance with your orders or general queries.(updated 03/04/10) contact information
Cheeky Chums Head Office
49 Broadway Hindley Wigan Lancs,UK WN2 4JP.
Tel Sales/enquries 01942 254259 or 0800 121 6424

This privacy policy sets out how “CHEEKY CHUMS” uses and protects any information that you give “CHEEKY CHUMS” when you use this website.

"CHEEKY CHUMS” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
“CHEEKY CHUMS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28/10/11
What we collect
We may collect the following information:
· name
· contact information including email address or telephone contact number.
· demographic information such as postcode, preferences and interests
· other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· We only keep your details for a short period of time to ensure your order is satisfactory.We may use the information to improve our products and services.
· We too hate junk mail so in the best interest of our customers WE no longer send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided unless you request us too.
· We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
 
IDENTITY THEFT
If you telephone your order through instead of choosing the online ordering system please be aware we do not keep your card details for any transaction, for customer safety and identity theft it is Cheeky Chums's policy to use invoice and email for safer ordering.We do not take your credit or debit card numbers over the phone so they do not get into the wrong hands.
 
You can use gateway payments such as Google checkout or Paypal which ever you prefer.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website

 

CHEEKYCHUMS ENVIRONMENT POLICY...
  • All the staff at Cheeky Chums are concerned the way our planet and climate is changing.

  • We print most of the time using economy ink so you may recieve paper work with your order which reflects this.

  • we use Recycled packaging resue hangers and plastic wrapping.

  •  We Re-use raw materials when possible including all bubble wrap,paper,boxes.

  • we currently send our used stamps to aid blind dogs and other appropriate UK charities.

  • All customers receive a free post envelope for discarded ink cartridges mobile phones for research into premature baby births.these can be sent direct to them at
     
     Action.org reclycling plan  

  • we Conserve energy using low energy light bulbs,and dispose of waste safely. Even the packaging can be resued to send returns back to our office with labels enclosed to attach to the front.

  • CHEEKY CHUMS promote more fair trade products.Promoting more organic baby products made by ourselves and by other companies in the uk.

  • CHEEKY CHUMS BABY STORE will be continuing to offer fresh ideas to keep our planet from being destroyed and welcome customer feedback to help us change our business for the better of our climate.

  • We will be also focusing on making our website more user friendly.If you have any problems ordering let us know we are more than happy to assist you with ordering.

Cheeky Chums Website Terms and Conditions for sale of goods.

 

  1. All prices are in uk Pounds Sterling.You may send the equal amount converted in your own currency by using paypal. All Babywear is zero vat rated although law may change at any time we will inform all customers when changes do if at all take place..
  2. UK Deliveries are made by Royal Mail with uk address sent recorded delivery ontop Free of charge.
  3. Deliveries will normally be posted same day or next working day excluding bank holidays and weekends which are out of our control.Please note Excludes Nanny Nicu and Something Precious which are hand made occassional delays may occur.
  4. Payments can be made by any major credit or debit cards.Online or offline should you prefer. Offline will still need a valid email address to send you an invoice. Cheeky Chums no longer take credit card details over the phone.postal orders and cheques payable to Cheeky chums. Please note cheques and echeques must clear before goods are sent out .Please also be aware some echeques can take 10 days to clear. Payment will be debited from your account before the despatch of your purchase. .
  5. In the unlikely event that your product is lost or damaged in transit, please contact us in writing. In the case of non-delivery, please wait 7 days from the date of your order in case it has been delayed. In the case of damaged goods, please retain the product and contact us within 48 hours of receipt.
  6. RETURNED ITEMS/GOODS
  7. Please contact us by phone or e-mail to let us know if goods can be returned. Please include the returns note included with your order.
  8. Goods must be returned complete and undamaged for refund. Please keep all receipts and/or proof of posting Exchanges sent out upon receipt back to our returns department. we will inform you and send a full refund will be crediited back to your account within one month of return.(OCTOBER 2011 policy update)

 

SATISFACTION GUARANTEED

  1. If you are not entirely satisfied with your purchase, you can return it within 14 days of receipt, providing it is not used and washed.
  2. PRODUCT GUARANTEE
  3. If your product should develop a fault within 14 days of purchase we will repair it, exchange it for an equivalent product if available, or if you prefer, refund your money (your product should still be in new condition and with the original packaging, accessories and receipt). .

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

· whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

· if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at CHEEKYCHMS@YAHOO.CO.UK

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. policy correct at time of update 28/10/11.
For the safety and well being of Cheeky Chums customers, clients and staff Cheeky Chums Policies can change without notice to meet with curent legislation and individual needs.All rights reserved at time of going to press 28/10/11. copyright protected.
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